The product images displayed on our website are for reference purposes only. While we strive to replicate the design as closely as possible, slight variations in color, size, arrangement, or style may occur depending on material availability. We make every effort to deliver orders within the selected time slot. However, in rare circumstances beyond our control — such as traffic delays, weather conditions, or difficult-to-access locations — delivery times may be slightly affected. Once an order has been prepared and dispatched, the delivery address cannot be changed within the same time slot. In case certain balloons or materials are temporarily unavailable, suitable substitutions of equal or higher quality may be made. Our team will inform you in advance with the best alternative options whenever possible. If we do not receive a response regarding substitutions within a reasonable timeframe, the order will be processed using the most suitable available option to ensure timely delivery, as most orders are placed for special celebrations and time-sensitive occasions.
